Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Legal Notice
  • Legal disclosure. We may disclose your information as permitted or required by law. For example, we may be compelled to release information by a court of law or other person or entity with jurisdiction to compel production of such information. If we have reasonable grounds to believe information could be useful in the investigation of improper or unlawful activity, we may disclose information to law enforcement agencies or other appropriate investigative bodies.

  • Copyright
  • All content appearing on www.pureradiance.ca and www.shop.pureradiance.ca is the sole property of Pure Radiance Natural Skin Care, ON Canada. Copyright 2014-present date. Pure Radiance All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright 2014 Pure Radiance All rights reserved

  • Use Of Site
  • Due to the nature of our products, all sales are final. Use of Site/Products: This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Any information, including product pricing and availability, may be changed or updated on the site at any time without notice. Pure Radiance Natural Skin Care Shop and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Pure Radiance Natural Skin Care Shop believes that customer conduct violates applicable law or is harmful to the interests of Pure Radiance Natural Skin Care Shop and its subsidiaries.

    Skin Contact/Allergies/Improper Use of Product: Non irritating or sensitizing- proven stable and suitable for sensitive skin; for the purpose of moisturizing, anti aging and anti wrinkling. While the finished product is not considered hazardous customers should purchase products using commond sense and their own discretion.  If you are allergic to an ingredient, do not purchase the product. If you are experiencing a reaction, stop using the product and remove it by cleansing thoroughly. Although our products are all natural we do not recommend ingestion. Products are to be used externally. Pure Radiance shall not be held responsible for any damages to property or for any adverse physical effects or allergic reactions caused by insufficient knowledge, the improper use of a product, or to personal allergies. The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the products, including intellectual property rights of third parties.

    In no event shall Pure Radiance be liable for any direct, indirect, incidental, consequential, special and exemplary damages, or any damages whatsoever, arising from the use or performance of this web site or from any information, services or products obtained through this web site. If you are dissatisfied with this web site, or any contents, your responsibility and remedy shall be to cease using the web site.

    Use of site: Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including any Pure Radiance host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

    LoyaltyRewards Program: To Participate and receive full benefit from our Loyalty Rewards Program, as stated; customers have read and agreed to the following: "You may open an account or shop with us as a guest, however note that to participate in the Loyalty Rewards Program, a valid account and email is required". Full terms: How do I join the Rewards Program? Customers with store accounts are automatically enrolled. If you are not a currently customer and you place an order, when you create and account you will be automatically enrolled. How do I earn discounts? Earn by signing into your store account and placing an order. Members will then receive an email 5-7 days after their order has been paid/processed.  It will contain an email with a computer randomized discount and link/code for use. Discounts range between 5-20%. How do I redeem rewards? Sign into your store account and place your order. Rewards can be redeemed by 1- clicking on the link you were provided in the email you were provided; the discount will be automatically entered into your shopping cart or 2- enter the link/code under the coupon section during the billing process. With each order, a new link/code will be issued and the other will expire/deactivate. If you do not use the discount issued, it cannot be saved for use at a different time. Note: Don't miss out! Coupons must be applied at time of purchase in order for discount to be applied. Unfortunately, invoices cannot be adjusted via our contact center after your order has been placed. Our system permits one link/code use per order. How do I use my rewards? Rewards are issued as coupon links/codes. Remember to apply the coupon code or use the link you were provided when you check out. Pure Radiance has the right to change these terms if necessary for the operation of the company or site.

    Pure Radiance has the right to change its terms of service, pricing, product availability, tax rates and Loyalty Rewards Program at their discresion to maintain the sustainability of the company and website.

    Custom orders or invoices made for whever reason once sent to a customer for payment, payment is expected upon receipt.

  • Privacy Policy
  • PRIVACY POLICY: Pure Radiance knows how important it is to protect your personal information.  Whether you are shopping with us online or in person we want to make every customer experience safe and secure.  In keeping with that goal, we have developed this Privacy Policy to explain our practices for the collection, use, and disclosure of your personal information. This Policy applies to our Web Sites, pick ups, local drop offs and all other channels in which Pure Radiance collects and uses your personal information

    How Does Pure Radiance Natural Skin Care Canada Protect Your Information? The security of your personal information is a high priority for us. We maintain appropriate safeguards and current security standards to protect your personal information, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse. For example, electronic records are stored in secure, limited-access servers; we employ technological tools like firewalls and passwords; and we ensure our employees are trained on the importance of maintaining the security and confidentiality of personal information.

    Pure Radiance Natural Skin Care and Cosmetics is Payment Card Industry Compliant meaning that all your credit card information is handled, stored and processed within strict protocols and guidelines that have been established by the PCI Security Standards Council. Our Web Sites use encryption technology, such as Secure Sockets Layer (SSL) , to protect your personal information during data transport. SSL encrypts your personal information such as your name, address, and credit card number. Our Web Sites has received a Mcafee Secure Certificate which ensures that Site and Shop are protected and scanned daily to verify that they meet industry standards for online security and protection against viruses.

    When you create an online account on our Web Sites, you need to select a personal password. To maximize your level of protection, you should choose at least 5 characters including a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your password and any account information.

    **** In the unlikely event that someone contacts us via our contact center and requests information or names one of our customers requesting that we confirm either their identity, purchase history, transaction or any other information; Pure Radiance Natural Skin Care will not release your information. We will not confirm that you are even a customer of ours to anyone who attempts such contact. Pure Radiance Natural Skin Care and Cosmetics instead will contact our customer and inform you that there is someone who is attempting to contact us and/or phish for information. If in the unlikely event that this were to happen, Pure Radiance suggests that you contact the appropriate authorities and inform them of such circumstance in order to protect your privacy. If you have further questions about our policy or require further information, please contact us.

    As with customer privacy, Pure Radiance Natural Skin Care and Cosmetics also protects its privacy from unsolicited contacts. We previously listed our telephone number on our contact page, however have removed it due to excessive calls from advertisers and website companies. This took away much of our order processing and communication with our customers.It is unfortunate that there are such companies out there that have made us remove or protect such information.

    In the event that we need to contact a customer via telephone, we will do so however our main method of communication is through our website contact center or our email at info@pureradiance.ca It has been 4 years since the removal of our phone number and to date, we have had no reason to contact a customer via telephone/visa versa.  Any product questions or concerns have been answered and dealt with online satisfactorily as per customer feedback.

  • Shipping & Delivery
  • ​SHIPPING TO DIFFERENT ADDRESS: If you would like your items to be shipped to a different address, please deselect that shipping and billing information is the same. Specify your billing address and your "ship to" address in your Pure Radiance Shop Account.  If the ship to address results in higher shipping charges, you will be contacted with a separate invoice for further payment. Once the invoice is paid in full, your package will be shipped accordingly.

    If you have not created a Pure Radiance Shop Account and made a purchase as a "guest", you MUST still specify the different address for shipment on our invoice otherwise Pure Radiance will have no way of knowing that you wish your items to be shipped somewhere else; and will automatically ship your item to the address as inputted in your Shop Account.  If this is the case your items will be shipped out via Canada Post Small Packet Air or Canada Post Expedited for Canada locations. Note: Guest Accounts do not qualify for Loyalty Rewards Discounts. See Loyalty Rewards Information on About Us Pag.

    We do our best to estimate shipping, however most times we have overestimated shipping and then refund our customers for the difference. If we have over estimated your shipping cost by $2 or more, you will receive a refund for the remaining amount.

    DUTY FEES: Pure Radiance takes care of any Duty fees for our U.S and International Customers, meaning customers do not pay any duty on our products.

    CUSTOMS SEIZURE: Our products are within full customs regulations and we have never had orders seized. If your country does not permit creams, do not order as we cannot issue a refund of any kind for orders seized, damaged, or destroyed by Customs unless the order is returned back to our warehouse in undamaged and resalable condition. In that event, refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed. Please note that if the cost to return a rejected package to our warehouse exceeds the value of the order, we will instruct the courier to destroy the package and we will be unable to issue a refund of any kind.

    TRACKING PACKAGING and INSURANCE AGAINST LOSS/DAMAGE: Note that once we turn package(s) over to Canada Post, we turn responsibility over to them. Tracking comes will all packages to ensure that each customers package is delivered successfully. To date we have not had a package reported as damaged or lost, however if a customer claims that they have not received their package even though Canada Post indicates and proves that it has been delivered through tracking information, Pure Radiance cannot/ will not be held accountable to replace, re-ship or refund orders that have been confirmed as delivered. If this happens, check with other members in your household as they must have the package, or file a police record to report a local theft from your mail box.

    REFUSED DELIVERY: If your order is refused upon delivery and returned to Pure Radiance due to an error in the address that was entered by you at the time of ordering; a handling/ restocking fee of $15 CDN. plus any return shipping expenses will apply. You will be informed of this through the e-mail address that you provided us with indicating that your package was returned/re-stocked; the charges that were applied, and the credit amount remaining. The remaining credit amount (if any) will then be applied to your account and may be deducted from your next purchase. It is your responsibility to 1- correct your address information within your Shop Account, or 2-if you made payment as a "guest" without a Shop Account, to ensure that your next order has your correct address on it or 3- if you made your purchase through PayPal, to update your shipping address. See shipping policy above re: ensuring proper delivery.

    To have your credit applied to your next purchase: place your order and make payment in full.  Immediately after making payment for your order, contact us via info@pureradiance.ca or via our contact page, requesting that we apply your refused delivery credit to the purchase that you just made. Please provide your order number within your request. Once we receive this request, we will review your account, order and payment; then we will credit the refused delivery credit to your next order. Example: if you paid your $100 order by via Visa and have a $50 refused delivery credit on your account; you will receive the $50 credit via refund on your next purchase. It is your choice whether to order the same items or whether to place a different order entirely.

  • International
  • Customs and International Orders. Read all terms of service as each section applies to all customers. Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of the products ordered. Pure Radiance Natural Skin Care Shop is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.  See all terms of service including shipping, tracking and insurance policies.

    Duty Fees: Most orders are not charged a Duty fee, however if your Country does charge duty on our products, this cost is the customers responsibility. Note that once we turn package(s) over to Canada Post, we turn responsibility over to them.  We cannot be held responsible for replacing items that did not have loss, damage and/ or tracking insurance.  You must have requested this insurance immediately after purchase as per FAQ/Terms  See full terms of service as each section applies to all customers.

  • Return Policy
  • Pure Radiance provides the finest quality products available however just like any cosmetics stores, we do not accept returns or issue credit on beauty products that have been opened.. All sales are final and all orders come with tracking information.

    Damaged order procedure and return/replacement policy. See www.pureradiance.ca FAQ/Shipping for FULL policy details.

    Scenario 1: If a package arrives severely damaged and you refused acceptance upon arrival: -contact us immediately. We will inform Canada Post of your refusal and initiate the claims process. -Once we receive the package, we will return it to Canada Post. -We will gladly send a replacement package at no charge, once we have received approval of refund from Canada Post. 

    Scenario 2: If a package arrives severely damaged and you accepted the package but did NOT open it:-Take photos of the package - contact us immediately. Provide us with full details and photos. -Return the package to us in it's damaged condition. -We will contact Canada Post to begin the claims process. -We will inform you on how to proceed.

    Scenario 3: If a package arrives severely damaged, you accepted it and DID open it: -Take photos of 1-the damaged package prior to opening, 2-photos of the opened package with items still inside as they appeared directly after opening and 3-photos of the items once removed from the box. -contact us immediately. Provide us with full details and photos. -We will inform you on how to proceed.

    Scenario 4: if a customer damages a product jar, bottle or container while opening a product, although we sympathize with your situation, Pure Radiance is not responsible for replacing the product or for providing/shipping a new container. Our products do not require the use of scissors or other household items to open them. Simply lift the edge of the shrink wrapping with your finger nail and gently pull. The perforated tab will open and remove easily. If you would like to purchase a new container see our website or contact us.

     -If a package arrives severely damaged, we recommend that you NOT accept the package; rather refuse it upon arrival.
    -Canada Post does not accept/approve claims 1-without insurance or 2-where packages were damaged but items are fully intact/ undamaged/ usable.
    -Customers who chose to ship a package to Pure Radiance without 1-having been requested to do so, 2-without a return authorization number, 3-without proper contents/ missing information to support your claim; risk the possibility of losing the claim and therefore not receiving a replacement.
    -Returning products will be the responsibility of the customer (like returning merchandise to a store). When returning a package/ product, any shipping fees are the sole responsibility of the customer.

    -Products must be returned in saleable condition. Partially used or items where product is missing and cannot be re-sold, credit/ return will not be issued as we need to pay for the proper disposal of product.

    -Once we receive approval of your claim from Canada Post, we will gladly refund you the costs associated with returning the package to us, and will send you a replacement package containing the same items ordered.  If you wish to add items to your replacement package, any additional package weight and dimension charges will apply and be your responsibility.

    -Damaged packages/returns/credits take time. Please be patient while Canada Post works with us to resolve the issue.
    -If you wish to cancel your replacement package, refused delivery policy and fees will be applied.  See above refused delivery section.

  • Store Hours
  • Hours of Operation: Mon- Fri 9am- 4:30pm, Sat 9am-12noon; Sun-Closed, Holidays and 2 weeks per year for re-stocking and inventory. Date will be noted on our Blog. See Pure Radiance Natural Skin Care at www.pureradiance.ca for further information About Us.